Copac User Survey Results 2018

“I cannot imagine research without it.”

Many thanks to those of you that filled in the Copac user survey, we appreciate the time you took to provide your feedback. The full survey results can be seen at: Copac User Survey 2018 (pdf).

We had a good response, with more than 700 people taking the time to complete our questionnaire. The majority of people were based in the UK and were generally regular users. In terms of context, 44% of responses were from library staff/information workers, followed by academic researchers and lecturers. The majority of people were from higher education, with independent research/personal interest coming second. Most respondents recorded that they were interdisciplinary or in the field of History.

High levels of satisfaction

We’re very pleased to see that respondents are generally happy with the Copac service, with 97% indicating that they are ’very satisfied’ or ‘fairly satisfied’ with the service. Over two-thirds of respondents would be extremely likely to recommend Copac to a peer. Copac also scored positively on ease of use, with most people (89%) finding the service easy to use. Similarly, the service scored well on the perception of time saved, with 90% agreeing that their work would take longer without Copac. Both of these areas were reflected in the comments throughout the survey.

Development areas

Alongside the general satisfaction with the service, there were many valuable comments on different aspects of Copac with a wide range of requests for developments. As in previous years, the most requested enhancement was to increase the number of contributing libraries. We’re pleased to say this is something that is now underway through the development of the National Bibliographic Knowledgebase (NBK) that will underpin a resource discovery service to take over from Copac in mid 2019. In the NBK we aim to include the catalogues of all the UK university libraries that wish to participate, as well as continuing to add more catalogues from specialist research libraries. You can find out more about this development on the NBK project site.

Other areas raised by respondents related to data quality and deduplication. Much of the data on Copac is of good quality, but most libraries have areas where their data is more variable. The issues of data quality and deduplication are closely interlinked, as it is the variability of data that makes deduplication a complex process. We have always worked to try and standardise incoming data, to support resource discovery and other services, and this will continue, but with the NBK we are taking this a step further and will be working with contributing libraries to see how we can help them upgrade data where this would be useful. This will benefit the libraries locally as well as helping to reduce the levels of duplication for services based on the NBK.

In terms of change requests, it is satisfying to see that the second most frequent response to this question was ‘no improvements needed’ and we will bear this in mind as we respond to the diverse range of other requests we received for individual interface enhancements. As we move over to the NBK there will be a new resource discovery interface and we will be looking to retain the overall simplicity of the Copac interface whilst introducing a range of new facilities, such as improved ways of filtering search results. We will be asking for feedback on the new interface once this is ready for testing.

If you have any questions about the survey or the NBK development please contact us at: help@jisc.ac.uk (please state that your enquiry is for the Copac team)