As we have been using the same processes and documentation to handle the loading and updating of libraries for a while, we decided that it was time to ask for some feedback to ensure that we were making the process as easy as possible for the libraries involved.
We asked 9 of the most recently loaded libraries to respond to a short online survey, asking them about their experience of the load and update process, how useful they found the documentation, and whether they had any suggestions for improvement. We did have to emphasise that we were concerned only with the Copac side of the process; unfortunately we canâ€™t do anything about how easy (or otherwise) libraries find it to extract data from their library management systems, although we do recognise this as a valid concern.
The results were very encouraging! Respondents were asked to rate how easy they found the load und update processes, and the vast majority replied that they found them either â€˜easy or â€˜very easyâ€™, with only one library anticipating that they would find the update process difficult. Documentation was also considered very good, with one library saying that they found it â€˜clear and easy to followâ€™.
It wasnâ€™t all sunshine and flowers, however, as some libraries did comment that they hadnâ€™t realised how long it would take to get the records loaded onto Copac, or how much time it would take them to extract their data. We realise that we need to do a better job of managing expectations here: while we do try to add catalogues as quickly as possible, it can sometimes take time to complete the process, and perhaps we arenâ€™t clear enough about that.
General comments had the Copac staff blushing, as we were told that â€˜support has always been excellentâ€™, and â€˜we found the process of having our records loaded easy at our end, and thank Copac staff for their helpâ€™. One library said that they were â€˜just surprised how simple and straightforward the whole procedure turned out to be.â€™
Responses were kept anonymous, so we canâ€™t tell who exactly we have to thank for all of this wonderful feedback, but we are very grateful for it all 🙂
If there are any libraries out there who would like to know more, or comment, please get in touch with us! Weâ€™d love to hear from existing members of the Copac community who would like to comment, or from libraries who would like to be a part of the community and would like to know more about the (very easy!) technical processes involved.